On average, between April and June of 2023, U.S. cellphone users reported that out of every 100 times they tried to use data, text, or make a call, they had problems 11 times. That’s up from about nine problems per 100 connections in most of 2020 and 2021, according to a report from J.D. Power. All three major carriers—Verizon, T-Mobile, and AT&T had worse scores on this metric in the first part of 2023 than they’d had in early 2021.
“It’s gotten a little bit worse—there’s a problem more than there used to be,” says Carl Lepper, a senior director at J.D. Power. “The industry should be in the 8-9 range, My ears perk up when it gets above 10.”
There’s no shortage of news stories in the past year about local areas complaining about a sudden uptick in dropped calls and spotty service. So what’s going on? Why, as we march forward into the future, half a century after the first mobile telephone call was made, do we still struggle so much with phone reception?
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